Terms & Conditions

1. Definitions

In these Terms & Conditions, the following terms apply:

• "Rimba Health" / "We" / "Us" / "Our" — Rimba Health Sdn. Bhd., Unit 11-2, Menara Boustead, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.
• "You" / "Client" / "User" — any individual or organisation that accesses this website or engages our services.
• "Services" — the administrative advisory, AI process review, drafting pilot, and stewardship programmes offered by Rimba Health.
• "Agreement" — a written service agreement or engagement letter, together with these Terms & Conditions.
• "Content" — any documents, templates, reports, briefs, or written materials produced by Rimba Health in the course of delivering Services.
• "Website" — the website hosted at rimbahea.club.

2. Acceptance of Terms

By using this website or submitting an inquiry, you confirm that:

• You are at least 18 years of age.
• You have the legal capacity and authority to enter into a binding agreement on behalf of yourself or your organisation.
• You have read, understood, and agree to be bound by these Terms.

If you are engaging services on behalf of a clinic, hospital, or corporate entity, you warrant that you are authorised to bind that entity to these Terms.

3. Service Description

Rimba Health offers three principal services to healthcare administrative teams in Malaysia:

All services are provided to administrative personnel and are explicitly scoped to administrative tasks. Clinical decision-making is outside the scope of every engagement and is not a subject of any Rimba Health service.

Services are available to organisations based in Malaysia. Engagements with international locations require prior written agreement.

4. User Responsibilities

When using this website or engaging our services, you agree to:

• Provide accurate and up-to-date information in all communications and forms.
• Use the website and any materials provided for lawful purposes only.
• Not reproduce, distribute, or share Content produced by Rimba Health without prior written consent.
• Not attempt to gain unauthorised access to any part of our website or systems.
• Notify us promptly of any inaccuracies in materials we have produced.
• Ensure that any data shared with Rimba Health during an engagement complies with your own PDPA obligations.

5. Intellectual Property

All Content on this website — including text, structure, design, and graphics — is the property of Rimba Health or its licensors and is protected under Malaysian copyright law.

Reports, briefs, templates, and documents produced under a paid engagement are licensed to the client organisation for internal use within that organisation. This licence is non-exclusive and non-transferable. Rimba Health retains ownership of underlying methodology, tools, and template structures.

You may not reproduce or resell deliverables produced under a Rimba Health engagement without a separate written agreement.

6. Payment Terms

• Currency: All fees are quoted and payable in Malaysian Ringgit (RM).
• Invoicing: Invoices are issued on engagement commencement and at milestones as agreed in writing.
• Payment period: Invoices are due within 30 days of issuance unless otherwise agreed.
• Methods: Bank transfer to accounts specified on each invoice. Other arrangements by prior agreement.
• Late payment: Overdue amounts may attract interest at 1.5% per month from the due date.
• Refunds: Where an engagement is discontinued at our instigation, a pro-rata refund will be issued for work not yet commenced. Fees for completed work and materials produced are non-refundable.

7. Service Delivery Terms

All engagements are governed by a written engagement letter agreed before work commences. The following general terms apply:

• Scope: Work is limited to what is described in the engagement letter. Additional scope requires a written amendment.
• Access: You agree to provide reasonable access to administrative personnel, workflows, and documentation as needed for us to deliver the service.
• Confidentiality: Both parties agree to maintain confidentiality of all information shared during an engagement. We will not disclose your patient data, clinical records, or internal administration documents to third parties.
• Human checkpoints: All AI-assisted output produced under any Rimba Health engagement is subject to human review before use. We will not configure any system to route output directly to patients or external parties without your written approval and a defined review process.
• Timeline: Indicative timelines are set in the engagement letter. Delays caused by client access constraints will be communicated in writing.

8. Disclaimers

Rimba Health's services address administrative processes only. We do not provide clinical, medical, legal, or financial advice. Nothing in any report, brief, or communication from Rimba Health should be read as clinical guidance or a substitute for professional regulatory advice.

While we take care in preparing all materials, we do not represent that our recommendations will suit every regulatory environment or that they will remain current as MOH, MMC, PDPA, or BNM guidance changes. Clients are responsible for seeking current regulatory advice from their own legal and compliance advisors.

The website is provided on an "as available" basis. We do not warrant uninterrupted access or that the website is free from errors.

9. Limitation of Liability

To the extent permitted by Malaysian law, Rimba Health's total liability for any claim arising out of or related to a service engagement will not exceed the total fees paid by you in the 12 months preceding the claim.

We will not be liable for indirect, consequential, incidental, or punitive damages, including loss of revenue or loss of data, even if we have been advised of the possibility of such losses.

Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud, or where limitation would be unlawful under applicable Malaysian law.

10. Termination

Either party may terminate an engagement by providing 30 days' written notice. Fees for work completed or in progress at the time of notice are payable in full.

We may suspend or terminate immediately if you breach these Terms, fail to pay an invoice within 60 days of the due date, or if continuing the engagement would require us to act contrary to applicable law or our professional obligations.

On termination, confidentiality obligations, IP rights, and payment obligations survive.

11. Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of a dispute, both parties agree to first attempt informal resolution by written notice and a 30-day good faith discussion period.

If informal resolution is not achieved, disputes will be referred to the courts of Kuala Lumpur, Malaysia, and both parties submit to the non-exclusive jurisdiction of those courts.

12. General Provisions

• Entire agreement: These Terms, together with any signed engagement letter, form the entire agreement between us for the relevant service.
• Severability: If any provision is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce a provision on one occasion does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under any engagement without our prior written consent.
• Notices: Notices should be sent to us at the address or email below. Notices to you will be sent to the contact details provided at engagement.

13. Changes to These Terms

We may update these Terms to reflect changes in our services, legal requirements, or standard practice. The "Last Updated" date at the top of this page will reflect when changes were made.

For active engagements, material changes will be communicated directly. Continued use of this website after an update constitutes acceptance of the revised Terms.