What administrators say about
working with Rimba Health
Feedback from clinic managers and hospital administrators in Malaysia who have worked through our Admin Process Review, Letters & Claims Pilot, and Quarterly Stewardship engagements.
Back to HomeFrom the administrators themselves
Zuraidah binti Rashid
Clinic Manager, Subang Jaya
We started with the Admin Process Review because I wanted to understand what we were actually dealing with before committing to anything. The team spent a week with us and the written brief was genuinely useful — it described our workflows accurately and the PDPA inventory identified three data categories I had not thought to flag. I appreciated that the recommendation was conservative rather than overselling the next engagement.
April 2025 · Admin Process Review
Krishnan s/o Murugappan
Hospital Administrator, Penang
The Letters and Claims pilot ran for six weeks and the weekly check-ins were the part I valued most. It was not just a status call — they actually looked at what the drafts had been and where corrections had been made. By week four, the configuration had been adjusted twice and the correction rate was noticeably lower. The end-of-pilot summary was thorough and is now part of our internal documentation.
March 2025 · Letters & Claims Pilot
Nurul Ain binti Ahmad
Operations Manager, Kuala Lumpur
We have been on the Quarterly Stewardship for over a year. The governance briefs are the part our medical director asks about specifically — she wants something she can table at a committee meeting without needing to interpret technical content herself, and that is exactly what they are. When MOH issued updated guidance on electronic health records last quarter, Rimba Health flagged the administrative implications before we had even read the circular.
April 2025 · Quarterly Stewardship
Lim Hui Shan
Practice Manager, Johor Bahru
I was hesitant at the start because we had tried a general AI writing tool the year before and the staff stopped using it within three weeks — partly because outputs were wrong and partly because nobody felt accountable for checking them. The pilot approach here is different. The training session at the start built in the review habit from day one. It is slower than the previous tool but the drafts actually go out reliably.
March 2025 · Letters & Claims Pilot
Amirul Hakim bin Mokhtar
Admin Director, Shah Alam
The Admin Process Review gave us a document we have referenced multiple times since. We used it to brief our board on what AI assistance actually means in the context of our clinic — scope, data, review steps — rather than the broad claims we were hearing from product vendors. Having that written record available changed the quality of that conversation significantly.
April 2025 · Admin Process Review
Priya Venugopal
Clinic Administrator, Petaling Jaya
What I found most reassuring during the pilot was that clinical notes were genuinely out of scope. Our doctors were initially concerned that any AI system would touch patient records. The configuration documentation showing exactly which fields the system could read — and confirming free-text notes were not among them — put that concern to rest. I shared it with our medical lead directly.
February 2025 · Letters & Claims Pilot
Three engagements in practice
Challenge
A ten-doctor specialist clinic in Chow Kit was spending approximately 2.5 hours per day preparing insurance claim summaries. The process involved two admin staff, and errors were common enough that one insurer had flagged the clinic's rejection rate.
What we did
The Admin Process Review identified claims preparation as the highest-value target. The Letters & Claims Pilot was configured specifically for that insurer's claim format. Staff were trained on the review step before anything was submitted.
Outcome
By week five of the pilot, the admin team was handling the same volume of claims in approximately 1.2 hours per day. The rejection rate from that insurer dropped over the following two months. The clinic enrolled in Quarterly Stewardship after the pilot concluded.
Challenge
A Selangor private hospital wanted to introduce AI assistance broadly but had no clear picture of which administrative tasks were suitable and which carried data risks they had not mapped. The board had requested a risk review before any deployment.
What we did
We ran the Admin Process Review and delivered a PDPA data inventory covering six administrative workflow categories. The written brief distinguished clearly between tasks where AI assistance was appropriate and two categories where the data involved warranted further governance review.
Outcome
The hospital used the brief and inventory to present to its board. The board approved a pilot for referral letter drafting only — the narrower of the two areas recommended — which was completed within the following quarter. The PDPA inventory is now part of the hospital's data register.
Challenge
A group of three GP clinics under shared ownership was using a general-purpose AI writing tool for referral letters. The tool was producing inaccurate outputs periodically, the staff had no structured review process, and there was no documentation of what data it was accessing.
What we did
We replaced the general tool with a configured pilot specifically for referral letters, introduced the review step and near-miss log, and produced the PDPA inventory the group had been missing. Staff training covered what a correct draft looks like and how to escalate corrections.
Outcome
Within the six-week pilot the near-miss rate dropped from once every twelve letters to once every forty. The practice owners now have documented evidence of the review process they can produce if requested. Quarterly Stewardship is in its second year across all three sites.
Trust built through practice
Years advising healthcare administrators in Malaysia
Facilities engaged across Peninsular Malaysia
Average client satisfaction score (out of 5)
Of pilot clients continue to an ongoing advisory arrangement
PDPA Compliance Framework
Reviewed by legal advisors as aligned with Malaysia's Personal Data Protection Act 2010
MDEC AI Adoption Case Study
Featured in Malaysia Digital Economy Corporation's responsible AI adoption series (2023)
MOH-Aligned Templates
Referral and claims templates written to sit within current MOH administrative documentation standards
Reach us directly
Phone
+60 17 524 8136Address
Unit 11-2, Menara Boustead,
Jalan Raja Chulan, 50200 KL
Office Hours
Mon–Fri 9:00 am–6:00 pm
Sat 9:00 am–1:00 pm
Would you like to have a conversation?
We are happy to discuss your administrative situation and whether any of our engagements would be a sensible fit. No pressure to commit.
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